Terms and Conditions

These terms apply when you book with us or leave a vehicle with us. How we use your details is explained in our privacy policy.

1. Who we are

ER Automotive is the trading name of:

• A CAMPBELL LTD
• ER Automotive, Cranford Street, Smethwick, West Midlands, B66 2RX
• Email: [email protected]
• Phone: 0121 461 6097

2. Bookings

Bookings are subject to availability and acceptance. We may need to move or cancel an appointment, for example because of staff absence, parts delays or workshop demand. If we cancel, anything you've paid for that booking will be refunded.

Any completion time we give is an estimate. Work can take longer than expected, for example if parts are delayed or further faults are found.

By booking or leaving a vehicle with us, you confirm you own it or have the owner's permission to have the work done, and you agree to pay for it.

3. Changing or cancelling a booking

You can change or cancel your booking using the link in your confirmation email, or by contacting us.

If you book online or by phone as a private customer, you have a legal right to cancel within 14 days of booking and get a full refund, unless the work has already been done. If you ask us to carry out the work within those 14 days and then cancel, you pay only for work already done.

Otherwise, cancellations made within 2 working days of your appointment, or missed appointments, may not be refunded, because we hold the time for you and usually can't fill it at short notice. We'll only keep enough to cover our reasonable loss.

Refunds that are due are made the same way you paid, where possible.

4. Prices, estimates and quotes

Prices are in pounds and include VAT where it applies. The prices we show include any charges you have to pay. Prices on our website are a guide and are confirmed when you book or when we inspect the vehicle.

An estimate is a guide to the likely cost, and the final price may differ. A quote is a price for the work described. It may change if the work turns out to be different from what was quoted.

We may ask for a deposit for parts we order specially for you. If you cancel, we may keep the reasonable cost of any of those parts we can't return.

5. Extra work

If further parts or work are needed, we'll contact you before carrying it out. Work you haven't agreed to won't be charged for.

Diagnostic and inspection time may be chargeable whether or not you go ahead with the repair. We'll tell you before we start. If you decline recommended work, you're responsible for any consequences of not having it done.

6. Parts

We may use genuine, original-equipment or aftermarket parts, depending on availability and price. Parts we replace may be disposed of unless you ask to keep them before the work starts. Some parts are returned to the supplier as exchange units.

We may fit parts you supply at our discretion. We can't offer any guarantee on customer-supplied parts, and labour to refit or replace them is chargeable. This doesn't affect our responsibility to fit them with reasonable care and skill.

On older or corroded vehicles, some parts (such as bolts, pipes, fixings and tyre pressure sensors) may seize or break when they're worked on. Where this happens without fault on our part, replacing them is chargeable. We'll contact you before doing any extra work this causes.

Please leave your locking wheel nut key with the vehicle. Removing locking nuts without it may be chargeable.

Any guarantee on parts or labour is as confirmed on your invoice, and parts are covered by their manufacturer's warranty terms. Having your vehicle serviced by an independent garage doesn't by itself affect your manufacturer's warranty.

7. Electronics and warning lights

Work may involve resetting warning lights or fault codes, disconnecting the battery or updating software. This can clear radio codes and saved settings. We're not responsible for existing faults that show up afterwards.

We may decline work on the high-voltage systems of hybrid and electric vehicles.

8. MOT tests

MOT and annual tests are carried out to the rules set by the DVSA. The result depends on the vehicle's condition at the time of the test, so a pass can't be guaranteed.

Retest fees and conditions vary depending on the reason for failure and when the vehicle is brought back. We'll explain any retest charges when we give you your result.

9. Your vehicle while it's with us

We take reasonable care of your vehicle while it's with us. We aren't responsible for loss or damage we didn't cause through negligence or a breach of these terms. Please keep your vehicle insured.

We may photograph your vehicle when it arrives. Please point out any existing damage, and remove valuables, child seats, dashcams and other belongings. We may need to move or disconnect them to do the work.

We may need to drive your vehicle on the road to find a fault or check a repair, and you agree to us doing so. If you ask us to collect or deliver your vehicle, you also allow us to drive it for that.

If you drop off or collect outside our opening hours, or we agree to leave your vehicle somewhere for you, it's your responsibility while it isn't in our care.

If we lend you a courtesy vehicle, separate terms we give you at the time will apply.

10. Paying and collecting

Unless we've agreed otherwise, payment is due when you collect the vehicle, and we may keep the vehicle until the bill is paid.

We may release the vehicle to anyone who presents the keys or your booking details, unless you tell us otherwise. We may ask for ID.

Vehicles not collected within a reasonable time after we've told you they're ready may be subject to storage charges. Vehicles left for a long period may be disposed of in line with the Torts (Interference with Goods) Act 1977, after written notice.

11. Our work and your rights

We carry out work with reasonable care and skill. If you're not happy with something, please let us know as soon as possible and bring the vehicle back to us, so we have the chance to put it right before any other garage works on it.

If we break these terms or are negligent, we're responsible for loss or damage you suffer that was a foreseeable result. We're not responsible for existing faults or wear that weren't part of the work you asked for, or for problems caused by work done elsewhere. We supply our services for private use, so for private customers we're not responsible for loss of business or profit.

We don't exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to. Nothing in these terms affects your statutory rights.

12. Business customers

If you're a business customer, our total liability to you is limited to the price of the work concerned, and we're not liable for loss of profit, business, downtime or hire costs. Business customers with an account pay on the terms agreed with us. If you pay late, we may claim interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

13. Complaints

If you're unhappy with anything, please contact us at [email protected] or on 0121 461 6097 and we'll look into it.

14. Our staff

We may stop work or refuse service if our staff are treated abusively. You'll pay only for work already done.

15. Events outside our control

We're not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, power or system failures, strikes or illness. If this happens, we'll let you know and try to limit the delay. If it goes on for a long time, you can cancel and get back what you've paid for work not done.

16. Using our website

Please use our website lawfully. Don't try to get into our systems without permission or interfere with how the site works. We try to keep the information on it accurate and up to date, but prices and availability are confirmed when you book.

The content of this website, including text, images and logos, belongs to us or our licensors and may not be copied without permission. We're not responsible for the content of other websites we link to.

17. The law that applies

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.

18. Changes to these terms

We may update these terms from time to time. The version on this page when you book is the one that applies to that booking.

If any part of these terms is found to be unenforceable, the rest still applies.

A CAMPBELL LTD. Last updated 28 September 2026.